In addition to providing one on one Coaching and Consulting services, Joe provides excellent training Facilitation, specializing in Fixed Operations processes, service consultant and management training courses.
Joe is recognized as a Fixed Operations Subject Matter Expert and as such has had the priviledge to provide training sevices for General Motors, Hyundai and Toyota dealer personnel.
Joe utilizes what he calls his 4Es of training process:
A sample of Joe's training techniques is provided below and following you will find some typical comments from class participants.
Typical comments from recent class participants:
"It was very relaxed and informative. Also, I appreciate the balance between theoretical and applicable. It made the learning experience relevant and real."
"The instructor did a great job in covering the topics"
"I learned how to set myself apart and provide a 'better than average' experience."
I liked "the way the instructor included interactive participation."
"The instructor was cool and knowledgeable. It was informative."
The "instructor's insight into the psychology" related to what we do.
I liked the "confidence and vast knowledge of the instructor."
"The information was easy to understand, paced well, and the instructor made it fun & entertaining."
I appreciated "the explanation of terms I frequently hear but didn't understand before."
"Joe kept it interesting and fun."
"Joe was very informative and personable. He really kept my attention with his delivery."
"Mr. Lacey was a great instructor."
"Knowledge of the Facilitator. All content was relevant and thorough."
"Instructor explains thoroughly!"
"Process… Process… Process…"
"Real world experience, actual events that happen in the dealer."
"Facilitator (Joe) knows his stuff & makes it interesting."
"I've been in this business for over 25 years and this was the best class I've ever attended"
The above are verbatim comments from six consecutive classes during a two week period.